Frequently Asked Questions

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Are your movers insured and licensed?

Yes, our company and all our movers are fully licensed and insured. We can provide documentation upon request.

What services do you offer?

We offer a range of services including local and long-distance moving, packing and unpacking, furniture disassembly and reassembly, and storage solutions.

What items won't you move?

We typically don't move hazardous materials, perishables, plants, or extremely valuable items like jewelry or important documents. We recommend you transport these items yourself.

How often do you update your rankings?

We perform an annual update of our top list; however, we continuously collect data and assess new information throughout the year. Therefore, moving companies may be added or removed at any time.

What happens if something gets damaged during the move?

We have a claims process in place for any items damaged during the move. It's important to inspect your items upon delivery and report any damage within a specified timeframe.

Can moving companies pay to be featured?

No. Our independent ranking process is central to our mission of providing clients with the resources they need to find their ideal moving company match. This approach benefits everyone: moves are more efficient and smoother, customers receive better services, moving companies get more business, and we earn more referrals.

Can you move specialty items like pianos or artwork?

Yes, we have experience moving specialty items. Please inform us in advance about any such items so we can prepare accordingly.

What makes your site different from other moving service websites?

1. We prohibit advertising, allowing us to avoid conflicts of interest and to operate independently (we are compensated only when we successfully connect clients with movers). 2. We conduct original and independent research. In fact, we reach out to moving companies and customers to gather unique insights. 3. We are driven by data technology. Our team of computer scientists uses algorithms and AI to generate actionable rankings and insights from our extensive proprietary dataset.

Do you provide packing materials?

Yes, we offer a variety of packing materials including boxes, bubble wrap, packing paper, and tape. These can be purchased separately or included as part of a full-service packing option.

How do you rank moving companies?

At Local Movers, we employ proprietary algorithms developed over years of experience. We consider a multitude of data points, including, but not limited to: the most current transaction data, customer feedback, and work history.

How do you determine the cost of a move?

Our pricing is based on factors such as the distance of the move, the volume of items being moved, additional services required (like packing), and the time of year.

Do you offer storage options?

Yes, we offer both short-term and long-term storage solutions in secure, climate-controlled facilities.

What's your cancellation policy?

Our cancellation policy varies depending on how far in advance you cancel. Please refer to our terms of service or speak with a representative for specific details.

Do I need to be present during the move?

It's best if you or a representative can be present at both the pickup and delivery locations to oversee the process and answer any questions.

How far in advance should I book my move?

We recommend booking at least 4-6 weeks in advance, especially during peak moving season (May to September). For moves during off-peak times, 2-4 weeks notice is usually sufficient.

How can I pay for the move?

We accept various payment methods including credit cards, bank transfers, and certified checks. Payment is typically due upon completion of the move.