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Movers AcademyEpisode 15

Curriculum · Finance

Cash Flow, Deposits, andTips.

Bretton and Dan on protecting your revenue — why cash is king, dodging the chargeback trap, the 50% deposit rule, non-refundable contracts, and the golden rule of payroll that keeps a crew loyal.

Hosts
Bretton Auerbach · Dan Hunter
Runtime
~15 min
Topic
Finance
On screen · Ep. 15Watch on YouTube ↗
The Lede

Revenue isn't real until it's in the bank and can't be clawed back. A deposit filters the flakers, a bank transfer beats the chargeback, and paying your crew on time — every time — is non-negotiable.

— Bretton & Dan, LocalMovers.com

01

In this episode

  1. 01

    Cash vs. Accounts Receivable

    Moving past cash to Net 30/60 business deals demands real cash-flow management — you still have to make payroll while the receivable sits unpaid.

  2. 02

    The Chargeback Trap

    Early on, favor bank-to-bank payments like Zelle over credit cards. A card chargeback turns earned revenue into impaired revenue when a customer regrets the bill.

  3. 03

    The Art of the Tip

    Humanize the crew and lean on surprise-and-delight — dog treats, coffee, a name and a handshake — to meaningfully raise the odds of a cash tip.

  4. 04

    The 50% Deposit Rule

    A 50% upfront deposit is industry standard. It reserves a high-value Saturday slot and filters out the fly-by-night customers who waste your calendar.

  5. 05

    Handling Deposit Objections

    Have a script: explain that the deposit reserves equipment and a crew that you're turning other jobs away to hold. Frame it as fairness, not friction.

  6. 06

    Non-Refundable Contracts

    Use digital signatures (PandaDoc, DocuSign) to clearly communicate non-refundable deposits and lock in the service terms before the truck rolls.

  7. 07

    Golden Rule of Payroll

    Pay employees on time, every time. A stable, loyal crew is built on the one promise you can never afford to break.

Keep going

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