"I honestly don’t even know where to start. The manager from Tate The Great Moving Company came by today to drop off a piece of glass from my outdoor table that was left on their moving truck. While here, he said he wanted to further discuss what happened during my move yesterday. During our conversation, he brought up my previous review and essentially tried to bargain with me to take it down. I told him that if anything, the company should consider refunding part of our payment due to how unprofessional and unpleasant the experience was. He said he’d have to speak with the owner, and while he did apologize numerous times for how the move went — including confirming that one of the movers actually pooped in my toilet — the entire situation was still unacceptable.
He even said he could tell I “had sense and wasn’t dumb,” which was unnecessary and condescending.
Shortly after, the owner, Thomas Crawford, called to apologize as well. I calmly went down the list of everything that happened — the bathroom incident, the excessive amount of time it took, the movers disappearing for nearly two hours — and simply asked for a partial refund or at least for the final charge to reflect the 4.5 hours the job should’ve taken instead of the 5 full hours I was billed for. Rather than taking accountability, he became combative and defensive. I told him that this was the same behavior I experienced with his manager Derek — arguing and going back and forth before eventually apologizing and asking for continued business.
When I used the slang “chy” during our call, he took offense and said, “please don’t call me a child,” as if I was being disrespectful, when that was not the case at all.
Overall, this company showed a complete lack of professionalism and accountability from start to finish. The movers took far too long, disappeared for extended periods, and even left my home in an unsanitary condition. The follow-up from management and ownership only made things worse. I would strongly caution anyone considering using Tate The Great Moving Company — what should’ve been a simple move turned into an 8-hour nightmare."