"In late October, 2025, I contacted SGL Moving about packing and loading services for a move I was planning. On October 27, I paid a deposit of $105 to Richard Bourgos.
On November 19, my wife was diagnosed with a serious illness that forced us to cancel the move. I immediately contacted Mr. Bourgos, explained my change of plans and the reason, and asked for a refund of my deposit. The work was not scheduled to be performed until December 8 and 9, so I was giving SGL almost three weeks notice that I needed to cancel.
After sending several very cordial and professional text messages to Mr. Bourgos asking for a refund of my deposit, on December 3, 14 days after I first explained my problem and asked for a refund, he finally informed me that he would not issue a refund. Under the circumstances, I was quite surprised.
Was Mr. Bourgos decision the result of greed? Is the company short on funds? Hubris? I don't know. What I do know is I would never do business with them again. "